Terms of Service

Effective Date: 5th June 2025
Last Updated: 8th August 2026

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement between you and GRANDPOINT LTD (Company Number: 16498233), a private limited company registered in England and Wales.

2. Company Information

3. Services

GRANDPOINT LTD provides digital development services including but not limited to:

• Web application development
• Mobile application development
• Software consulting services
• Technology strategy and planning
• Custom software solutions

4. Use License

Permission is granted to temporarily view the materials on this website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for commercial purposes or for any public display
• Attempt to reverse engineer any software contained on the website
• Remove any copyright or proprietary notations from the materials

5. Project Engagement Terms

5.1 Project Proposals

All project proposals and quotations are valid for 30 days unless otherwise specified. Proposals become binding contracts upon written acceptance by both parties.

5.2 Payment Terms

Payment terms will be specified in individual project contracts. Generally:

• Projects require a deposit before commencement
• Payment schedules are milestone-based or monthly as agreed
• Final payment is due upon project completion
• Late payment may incur charges as specified in UK law

5.3 Project Delivery

We strive to meet all agreed timelines. However, delivery dates are estimates and may be affected by factors beyond our control, including client feedback cycles and scope changes.

6. Intellectual Property

6.1 Client Ownership

Upon payment in full of all sums due under the relevant project contract, all right, title and interest in the custom software, code, designs and materials created specifically for the client under that contract transfers to the client. Until payment in full is received, GRANDPOINT LTD retains ownership of that work and grants no licence to use it in a live or production environment.

6.2 Our Intellectual Property

GRANDPOINT LTD retains ownership of its pre-existing intellectual property, including its proprietary methodologies, frameworks, libraries, components and internal tooling ("Background IP"), whether or not incorporated into a deliverable. On payment in full, GRANDPOINT LTD grants the client a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify and maintain that Background IP solely as embedded within the deliverables. Third-party components remain subject to their own licence terms, which will be disclosed to the client on request.

6.3 Client Materials and Warranties

The client retains ownership of all content, data, trade marks, logos, imagery, certifications and accreditation marks it supplies. The client warrants that it owns or is licensed to use all such materials, that it holds every certification, accreditation, membership or qualification it asks GRANDPOINT LTD to display, and that all claims it asks us to publish are accurate and capable of substantiation. The client will supply written evidence of any certification or accreditation on request, and indemnifies GRANDPOINT LTD against any claim, penalty or loss arising from the publication of client materials that breach this clause.

6.4 Portfolio Rights

GRANDPOINT LTD may identify the client and display the delivered work in its portfolio and marketing materials, unless the client objects in writing. Confidential information is never included. Where a project is delivered for a company connected to GRANDPOINT LTD or its directors, that connection will be disclosed wherever the work is presented.

7. Confidentiality

We maintain strict confidentiality regarding all client information and project details. We will not disclose confidential information without written consent, except where required by law.

8. Limitation of Liability

8.1 Liability we do not exclude

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory terms as to title, or for any other liability that cannot lawfully be excluded or limited.

8.2 Losses we exclude

Subject to clause 8.1, GRANDPOINT LTD is not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of revenue, loss of anticipated savings, loss of business or business opportunity, loss of goodwill, loss or corruption of data, or for any indirect or consequential loss, in each case however arising.

8.3 Cap on liability

Subject to clause 8.1, our total aggregate liability arising out of or in connection with a project contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to 100% of the total fees paid by the client to GRANDPOINT LTD under that contract in the twelve months preceding the event giving rise to the claim.

8.4 Reasonableness

The client acknowledges that these limits are reasonable having regard to the fees charged, the availability of insurance to both parties, and the allocation of risk agreed between them. Each provision of this clause 8 operates separately; if any part is held unenforceable, the remainder continues to apply.

9. Warranties

We warrant that our services will be performed with reasonable care and skill by suitably qualified personnel, in accordance with section 13 of the Supply of Goods and Services Act 1982. We further warrant that, for a period of 30 days following delivery, the deliverables will conform in all material respects to the agreed written specification. Our sole obligation for a breach of this warranty is to correct the non-conformity at our own cost within a reasonable time.

This warranty does not apply to defects caused by modifications made by the client or a third party, by use outside the agreed specification, by incorrect data supplied by the client, or by failures in third-party platforms or services outside our control.

Informational materials published on this website are provided for general information only and on an "as is" basis. Except as expressly set out in these terms and to the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded. Nothing in this clause affects the statutory rights of a client dealing as a consumer under the Consumer Rights Act 2015, which cannot be excluded or restricted.

10. Termination

Either party may terminate services with written notice. Upon termination, all outstanding payments become immediately due. Work completed to the date of termination will be delivered upon payment of all outstanding fees.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Data Protection

12.1 Our two roles

We act as an independent controller for personal data we collect about our own enquirers, clients and website visitors. How we handle that data is set out in our Privacy Policy.

Where we build, host, maintain or support a system that handles personal data belonging to a client's own customers, staff or users, the client is the controller and we act as a processor on the client's behalf. Clause 12.2 sets out the terms required by Article 28(3) of the UK GDPR and forms part of every project contract.

12.2 Processor terms (UK GDPR Article 28)

Subject matter and duration. The design, development, deployment, hosting, maintenance and support of the systems described in the project contract, for the duration of that contract and any agreed post-launch support period.

Nature and purpose. Collection, storage, structuring, retrieval, transmission, backup, testing and deletion of personal data, solely as required to deliver the contracted services.

Types of personal data and categories of data subject. As specified in the project contract; typically identity and contact details, account credentials, transaction and billing records, usage and device data, and any additional categories the client chooses to process through the system. Data subjects are typically the client's customers, members, users and staff.

We will:

• process personal data only on the client's documented instructions, including as to international transfers, unless required otherwise by law (in which case we will inform the client first unless legally prohibited);
• ensure that personnel authorised to process the data are bound by an appropriate duty of confidentiality;
• implement appropriate technical and organisational security measures under Article 32, including encryption in transit and at rest, least-privilege access control, multi-factor authentication on administrative accounts, environment separation, logging, and tested backups;
• engage sub-processors only under a written contract imposing equivalent obligations, and give the client prior written notice of any intended change, with a right to object;
• assist the client, so far as reasonably possible, in responding to data subject rights requests;
• assist the client with security, breach notification, data protection impact assessments and prior consultation under Articles 32 to 36;
• notify the client without undue delay, and in any event within 24 hours, on becoming aware of a personal data breach;
• at the client's choice, delete or return all personal data at the end of the engagement and delete existing copies, unless required by law to retain them;
• make available the information necessary to demonstrate compliance with Article 28 and allow for and contribute to audits, including inspections, on reasonable notice and no more than once in any twelve-month period unless required by a supervisory authority.

12.3 Sub-processors

We use established infrastructure and service providers to deliver our services. Depending on the project these may include hosting and deployment platforms (such as Vercel, Render or Fly), managed database providers, payment processing (Stripe), transactional email and SMS providers, error monitoring and analytics. A project-specific list is provided in the project contract and updated on request.

12.4 International transfers

Some sub-processors operate outside the UK. Where personal data is transferred outside the UK we rely on UK adequacy regulations or, where none applies, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with a transfer risk assessment.

12.5 Client responsibilities

The client warrants that it has a lawful basis for the processing it instructs, that it has provided the required privacy information to data subjects, and that its instructions will not put GRANDPOINT LTD in breach of data protection law. The client is responsible for registering with the Information Commissioner's Office where required and for the content of its own privacy notices.

13. Contact Information

For questions regarding these Terms of Service, please contact:

14. Changes to Terms

GRANDPOINT LTD reserves the right to revise these terms at any time. By using this website, you agree to be bound by the current version of these Terms of Service.